Hosting & Technical Support

Running a website means someone has to keep watch on it — is it still online, is the SSL certificate still valid, is there a way back if an update breaks something. Most business owners don't have the time for that, and they'd rather have someone who knows their site than a ticket number in a queue.

We handle the technical side end to end: hosting, security setup, deployments, and keeping the site running. You focus on your business.

What's included:

• Isolated hosting — your own container and database, never shared with another site
• SSL certificate issued and renewed automatically through Cloudflare
• Cloudflare protection against traffic spikes and common attacks
• Automatic health checks — if the site stops responding, it restarts itself within minutes
• Nightly off-site backups, encrypted and stored away from the server, so a failure of the machine itself doesn't take your data with it
• One-command rollback to the last working version if an update goes wrong
• A direct line to the person managing your hosting, not a support queue

Which plan is right for you:

• Essential — 149 SAR/month: for a standard business site. Everything above included, with a response within one business day (Sunday–Thursday).
• Priority — up to 2,000 SAR/month: for higher-traffic or business-critical sites (online stores, booking systems, multi-page apps). Everything in Essential, plus a same-business-day response, a direct phone/WhatsApp line, and a monthly check-in on performance and security updates.

Final pricing depends on your site's size and traffic — we confirm the exact number with you before anything is agreed. These are typical starting ranges; a site with heavier traffic or non-standard requirements is quoted on its own.

Response times:

During business hours (Sunday–Thursday, 9am–5pm KSA), we reply within one business day on Essential and the same business day on Priority. Outside those hours, the site doesn't need a person to notice a problem — an automatic check restarts it on its own if it stops responding. Anything that needs a human gets picked up the next business day.

What's not included:

• New features, redesigns, or content changes — that's build work, not upkeep. Ask us about a project instead.

Good to know:

• If the site goes down: the automatic health check restarts it within minutes in most cases. If it doesn't recover on its own, your plan's response window kicks in and we step in directly.
• Who owns the hosting account: the infrastructure runs on our side, so you never have to manage servers or control panels. If we register a domain for you, it's registered in your name.
• Leaving is fine: your code is yours. If you ever want to move hosting elsewhere, we hand over the code, the database, and access to your domain — no lock-in.